Shipping policy

1. Delivery Areas

We currently deliver to:

  • Sweden

  • The Nordic countries (Denmark, Finland, Norway and Åland)

Shipping costs and delivery times may vary depending on the destination.

2. Order Processing Times

All orders are processed within 2–5 business days (excluding weekends and public holidays).

For personalised products (printing, names or numbers), processing times are longer due to the production time and are approximately 20–30 business days (excluding weekends and public holidays).

We always do our best to process and dispatch your order as quickly as possible.

3. Delivery Times

Once your order has been dispatched, the average delivery times are as follows:

  • Sweden: 3–5 business days

  • Nordic countries (Denmark, Finland, Norway and Åland): 4–10 business days

These delivery times are estimates only and may vary during periods of high activity, such as product launches, new collections, match days, campaigns and promotional periods.

We always strive to ensure that your order arrives as quickly and smoothly as possible.

4. Shipping Costs

Shipping costs are calculated automatically during checkout and depend on:

  • the destination country;

  • the weight of the package;

  • the order value; and

  • the selected delivery option.

The applicable shipping cost will be displayed before payment is confirmed.

5. Carriers

Orders are shipped using our partner carriers, such as PostNord, DHL or an equivalent carrier, depending on availability.

The carrier used may vary depending on the destination and the type of order.

6. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation by email containing a tracking number.

The tracking number allows you to track the delivery of your package in real time.

7. Delayed Deliveries

Delivery delays may occur. If your order is delayed, please contact us and we will be happy to assist you. Your rights under applicable consumer protection legislation are not affected.

FC Rosengård cannot be held responsible for delays caused by:

  • carriers; or

  • external events, such as strikes, severe weather or similar circumstances.

However, we are always available to assist you in the event of any problems.

If you have any questions about your delivery or suspect that something is not right with your order, please do not hesitate to contact us. We always strive to provide you with the best possible customer experience.

8. Delivery Address

You are responsible for ensuring that the delivery information provided when placing your order is correct.

If incorrect or incomplete information is provided, including an incorrect or incomplete address, FC Rosengård cannot be held responsible for any resulting delay or loss of the package.

We therefore recommend that you carefully check your delivery information before completing your order.

9. Lost or Damaged Packages

If a package:

  • has been lost;

  • has been damaged; or

  • has not arrived,

please contact us as soon as possible.

We may then initiate an investigation with the carrier.

If you experience any problems with your delivery, you are always welcome to contact us and we will do our best to help you find a solution.

10. Personalised Products

Personalised products, such as products featuring an individual name, number or other personal printing, require additional production time. Please see the processing times stated in Section 2.

Please check your details carefully before completing your order. If you wish to change or cancel an order, please contact us as soon as possible at customerservice@fcrwomen.se.

Once production has started, the possibility of making changes to the product may be limited.

You have the right to cancel an order before the product has been delivered to you. If you cancel an order for a personalised product, we may be entitled to compensation for costs and losses resulting from the cancellation to the extent permitted under the Swedish Consumer Sales Act (konsumentköplagen). The amount of any compensation will be assessed based on the circumstances of the individual case.

The statutory right of withdrawal does not apply to products that have been made according to your specifications or have otherwise been given a distinct personal character, where the statutory exemption applies.

Information about our voluntary return policy is available in our Returns and Refund Policy.

The fact that a product is personalised does not affect your right to make a claim if the product is defective.

12. Contact

For questions regarding delivery:

Email: customerservice@fcrwomen.se

Please do not hesitate to contact us if you have any questions about your order or delivery. We are happy to assist you and always strive to provide you with a safe and smooth shopping experience.